Privacy Policy

We do not knowingly collect sensitive personal information, and we ask that you not send us any through the Site's forms.

We use the information we collect to:

• respond to your inquiries and provide quotes and services;
• schedule, perform, and follow up on leak detection and related work;
• send you service-related communications and, if you have opted in, text messages;
• measure and improve our marketing, including which ads and search terms lead people to contact us;
• operate, maintain, secure, and improve the Site;
• comply with our legal obligations and enforce our agreements.

We use a third-party call-tracking service (currently CallRail) to understand which of our marketing efforts lead to phone calls. This service may display a unique phone number on the Site, and it collects information about calls as described above.

Calls to or from Simply Leak Detection may be monitored or recorded for quality, training, and marketing-measurement purposes. Washington is an "all-party consent" state, which means everyone on a call must consent to being recorded. If we record a call, we will tell you at the start of the call; by continuing the call after that notice, you consent to the recording. If you do not wish to be recorded, please let us know and we will accommodate you.

The Site uses cookies, pixels, tags, and similar technologies - deployed both directly and through Google Tag Manager - to make the Site work, remember your preferences, measure traffic, and support advertising. Cookies are small files stored on your device.

You can control cookies through your browser settings, including blocking or deleting them. Note that some parts of the Site may not function properly if you disable certain cookies.

If you opt in to receive text messages from us - for example, by providing your mobile number and agreeing to be texted - we may send you appointment, service, and account-related messages, and, where permitted, occasional marketing messages.

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for help.

We do not sell or share your mobile opt-in information or consent with third parties for their own marketing purposes.

Consenting to text messages is not a condition of purchasing any goods or services.

We do not sell your personal information. We share it only as needed to run our business and provide our services, including with:

• Service providers who work on our behalf - for example, our website host, form and CRM/scheduling software [e.g., Housecall Pro], call-tracking provider, analytics and advertising partners (such as Google), and communications providers - who are permitted to use the information only to provide services to us;
• Professional advisors such as our accountants, attorneys, and insurers;
• Authorities or others when we believe disclosure is required by law, to enforce our agreements, or to protect the rights, safety, or property of Simply Leak Detection, our customers, or others;
• A successor in the event of a merger, acquisition, or sale of our business assets.

The Site may link to third-party websites and resources (for example, water utilities and government agencies). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

We keep personal information for as long as needed to fulfill the purposes described in this policy - including to provide services, maintain business and tax records, and comply with our legal obligations - and then delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You may:

• Update or correct your information, or ask us to delete it, by contacting us using the details below (subject to records we must keep by law);
• Opt out of marketing texts by replying STOP, and marketing emails by using the unsubscribe link or contacting us;
• Control cookies and advertising using the browser settings and opt-out tools described above.

Depending on where you live, you may have additional rights under applicable privacy laws (such as the right to access, correct, delete, or restrict the use of your personal information). To exercise any right, contact us using the information below. We will not discriminate against you for exercising your rights.

"Do Not Track." Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, the Site does not currently respond to them.

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Changes are effective when posted on this page.

If you have questions about this Privacy Policy or how we handle your information, contact us:

You may also submit a message electronically through our Contact page.